Reward experience
Most recipients will meet the reward on a phone, so every message, action and support choice should work comfortably on a small screen.
Mobile pages should put the reward purpose, merchant context and next action above secondary explanation. A recipient should not need to zoom, rotate the device or search through a long page to continue.
Buttons need generous touch space, labels need to describe their destination and error messages need to explain how to recover.
A compact experience still needs visible help. Place common questions near the moment they become relevant and provide a direct route for issues that cannot be solved with guidance alone.
A clearer Shopify reward journey
Connect eligible-order rules, customer communication and reconciliation without turning the public experience into an operating manual.